SHIPPING POLICY

We ship all parcels with FedEx, Delhivery, eCom Express, XpressBee or Speed Post.

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As soon as we hand over the parcel to courier we send you an email or whatsapp with the tracking number and a link to the courier tracking service.

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Thus you are always able to see where exactly your parcel is – until the forwarding agent rings at your door.  Priority Shipping NOT available for Liquid Contents (will be shipped in Lite/Surface mode).

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We have set ourselves the high standard of sending orders on the same day we receive them. Given that we receive your order during office hours and before 9 AM. and that it is paid for via Online or credit card we guarantee same-day shipment for goods we have in stock. Orders paid for via bank transfer can only be shipped when we have the money in our account. Depending on your bank, this can take a few banking business days. Orders we receive after 9 AM will be shipped the next working day. Shipping days are Mon – Sat (except Sunday, national & local holidays). The delivery time frame would be between 0-7 days based on your loction of delivery.

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We normally process the order on the same day of payment receipt, however in some cases it may take longer.  

We reserves the right to cancel any order without any explanation for doing so, cancellation reason most likely be due to unavailability of the product in stock however shown as available/ in stock on the website due to delay in real time updation of the website or a technical issue.

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Shipping Fees

Product price mentioned is inclusive of shipping cost. Customers from North East or Jammu may need to pay extra amount towards shipping fee and it will be charged extra at actual.

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For any assistance please feel free to whatsapp @ +91 9964019636. Please note that we send Hardscape (Layout Materials) and any goods above 5 Kg always via Delhivery Surface or Speed Post or Train or Bus Service.

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Please keep in mind that there is a maximum weight per parcel.

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If the total weight of your order surpasses this maximum weight we need to divide your purchases into several parcels and will ship as multi piece shipment.

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In general, the maximum weight is 15 kg, however, it may be lower for shipments to some cities in India.