CANCELLATION-RETURN-REFUND POLICY

We have a no-return policy currently, which means you have O days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You'll also need the receipt or proof of purchase.

To start a return, you can contact us at saiaquariumonline@gmail.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at saiaquariumonline@gmail.com.

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What if you have rejected the Parcel or anyhow it gets RTO (Return To Origin).
Here are some RTO's scenarios.
■ Wrong Address
■ Wrong Mobile Number
■ Didn't Pick the Call from Courier Partners
■ Didn't provide OTP to Courier Partners.
■ Didn't give your identity proof (for secure & safe delivery) to courier partners if they ask.
If there is anything happens from the above-mentioned RTO scenarios or simply you have rejected the parcel at your doorstep, the issue will be considered from your end, and 5% of the total order cost + Shipping Charges + Shipping RTO Charges will be deducted from your order value before initiating your refund. Also, the refund will be initiated after ONLY we receive the RTO of your order at our location.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the
wrong item, so that we can evaluate the issue and make it right.

Exceptions/non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food or plants), custom products (such as special orders or personalized items).

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We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.

 

If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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There will be deduction of 5% towards payment gateway charges which will be deducted in your paid amount and balance will be refunded into original mode of payment.

 

Settlement time is subject to payment gateway processing time which is usually 3-4 working days

Remember, we are always available for you to resolve queries and to provide support! Happy scaping!